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Shipping

Shipping Information

Time Frames

All of our beautiful jewelries are hand-made to order, please allow 15 business days  for your order to be perfectly made, then we will ship to your address on file.

Domestic Orders (48 continental states)

  • We ship via Registered Mail with Signature Required via USPS for all domestic orders within the Continental U.S., we will ensure all items.
  • A signature upon delivery is required. For your protection, we cannot waive this requirement.
  • If you enter a valid email address when placing your order, you will be emailed a tracking information for your package once your order has shipped.
  • We do not offer shipping to Puerto Rico.
  • We do not offer Saturday delivery.
  • A physical address are required for all orders, we do not offer shipping to P.O. Boxes.
  •  Van Sarcov Jewelry are not responsible for incorrect addresses or extra charges that may occur from changing an address once it has already shipped. If you provided an incorrect address at checkout or request an address change once your order has shipped, you will be responsible for any additional charges that may occur.
  • Shipping and handling charges within the continental U.S. for orders less than $100.00 is $8.00 flat rate. 

International Orders

  • $35 for Canada and $100 flat rate for all other countries except Puerto Rico, shipping/handling via USPS International Priority Mail with Insurance.
  • We do not offer shipping to Puerto Rico.
  • The order recipient is the importer on record and must comply with all laws, regulations and restrictions of the destination country. Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes ("VAT"), tariffs, and other fees that may be levied by the once a shipment reaches your country, all of which are the responsibility of the purchaser. Customs policies vary widely from country to country; please contact your local customs office for further information. Van Sarcov  Jewelry has no control whether your parcel will be subject to additional duties.  Van Sarcov Jewelry is not responsible for additional duties or taxes.
  • All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

Alaska & Hawaii Orders

Orders less than $100.00 to Alaska & Hawaii are shipped via USPS Priority Mail for a flat rate of $10.

Lost or Damaged Packages

Please note that Van Sarcov Jewelry is not responsible for lost or stolen items once declared “delivered” by carrier.

If your package is lost in transit, please email us immediately at info@vansarcov.com and we will try our best to solve the issue.

In the case of a lost or stolen package, we, the shipper, will immediately file a claim with the mail carrier on your behalf and come to a resolution. When filing a report, it can take anywhere from 8-10 business days for the claim to be completed. Van Sarcov Jewelry is unable to replace the lost or stolen item until the claim is completed with the mail carrier.

For international orders, please contact your local postal service for information on how to file a claim.